How Zivrio Cut Billing Errors and Shortened Client Calls

A software consultancy built on a simple principle: Always People First. Their team is fully distributed, with developers working across time zones delivering Node.js and .NET work to clients in Europe and beyond. Architecture reviews, development sprints, performance work, project rescues. The range is wide.

That kind of setup is freeing in a lot of ways. It's also a logistical headache if your tooling isn't solid. Billable hours need to be accurate. Clients need to see what they're paying for. And when your team wraps up at different hours across different continents, keeping track of it all gets messy fast.

What wasn't working

Robert Blixt, Zivrio's founder, describes the old setup plainly: timesheets got filled in at the end of the week, if at all. By Friday, the details of Monday were already gone.

"The tracking wasn't broken, but it was always lagging. Developers would fill in timesheets on Fridays, and by then the details of Monday were already fuzzy. We were leaving money on the table without even knowing it."

Client reporting was its own problem. Zivrio's clients pay for expertise and part of that is transparency about what was actually delivered. A spreadsheet export doesn't really tell that story. It just shows numbers.

The absence situation was also awkward. No shared office means no natural visibility into who's around. People would ping on Slack or guess from calendar gaps. Not great when you're coordinating across time zones.

Why they chose Heyweek

The criteria were clear going in: light enough that a small team would actually use it, time tracking had to connect to real work rather than float as a separate activity, and reporting had to be something you could share with a client without explaining it first.

Heyweek checked all three. Logging time against an existing task takes seconds. Every entry has context attached: project, client, what was actually done. Reports generate from that automatically. The absence overview was a bonus they didn't expect to care about as much as they do.

What changed

Billing accuracy improved because entries happen closer to the work. When logging is tied to the task you just finished, you don't lose the detail.

Client calls got shorter. Zivrio shares a time breakdown ahead of the call now, so clients see what was delivered before the conversation starts. Less time justifying invoices, more time talking about the next phase.

Onboarding got easier too. When someone joins a project mid-stream, the task history and time context is already there. They can get up to speed without having to ask what happened last week.

In their own words

"Heyweek does what it promises. Time tracking, tasks, client management, reporting. It's all there and it actually connects together. For a distributed consultancy, that coherence matters a lot."

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Zivrio is a software consultancy specialising in Node.js and .NET. They work with companies across Europe on everything from greenfield architecture to rescuing distressed projects. zivrio.com